When it’s time for help, start here.

asking for help is never easy. It means opening up and being vulnerable. So whether you need to talk about family pressures, work, or anything else, we listen and listen more, and offer several ways to get help, because everyone’s different. And we never forget the courage it took to reach out.

Three easy ways to start

TELEPHONE
Call us at 1-800-481-5511

EMAIL
Use our online form

MESSAGE US
Live messaging is available Monday to Friday 8:30 AM to 5:00 PM Pacific Standard Time, 9:30 AM to 6:00 PM Mountain Standard Time. Click here to start conversation.

CONFIDENTIALITY
EFAP counselling services are confidential. No information about your attendance at counselling or what you discuss will be shared with anyone outside our company without your written permission. No information is released to your employer other than statistical data: for example, how many people from the company attend counselling.

There are, as everywhere, a few exceptions to this:

walmsley Associates If information is provided which leads to concern that a child may be in need of protection in cases where clients are at serious and immediate risk of harming themselves or another person

walmsley Associates When a court order (subpoena) is issued In the event that you or your counsellor considers it relevant to share information about you with someone outside our company, you will be asked to provide written permission for this. Your counsellor will maintain a record of your work together. This information will be available to other Walmsley practitioners involved with you or your family when you are accessing services with Walmsley.

Choose the right counsellor

Finding the right counsellor for you may be the most important step, so we have a large and wide network, representing experts with many different skills, areas of interest and ways of working.

walmsley Associates You can review counsellors by looking at their biographies here

walmsley Associates You can also work with our experienced Client Services Representatives, who’ll try to match someone to your unique situation and preferences Sometimes sitting across from a counsellor just isn’t possible. But the therapeutic experience can be. Technology has enabled several highly effective — and safe options.

walmsley Associates

Choose the right counselling

IN-PERSON
The traditional form, still preferred by many, and the best for when multiple family members will attend. You come to the counsellor’s office, which is designed for privacy: clients usually can’t be seen coming or leaving. Clients and counsellors usually develop a strong rapport and trust, which helps to safely explore personal and sensitive issues.

VIDEO
Highly popular for safety reasons due to the pandemic, video is the best alternative to in-person counselling, because it allows for both verbal and important non-verbal communication — body language, facial expressions— without physical presence. Counsellors use a secure video platform that’s easy to access and use, with no software to download.

TELEPHONE
Appreciated for its convenience, especially when long distances or busy schedules are involved. Although it may not provide the personal connection that in-person counselling provides, telephone counselling is intimate and has many advantages: for some individuals, it provides a sense of anonymity that can make the counselling process more comfortable.

EMAIL
Many clients enjoy this modern way of exploring their issues with a counsellor. They can think about what they want to say, write it out, revise it and then send it, and the counsellor’s thoughtful responses come back the same way. The client gets time to think about it before responding again: the therapeutic process moves forward in its own time.

CHAT
Many people are expert texters and are at ease expressing complex ideas via SMS. You can think about what you want to say, write it out, edit it and then send it, in real-time on your phone. Counsellors use a secure platform on our website to respond. Their responses are instant, and the sessions are limited to one hour, just like in-person.